About Shipping

SHIPPING RATE IN USD$
Countries Free Shipping Standard Shipping Express Shipping
Malaysia FREE
FREE
FREE
Singapore Order Above $25 $5 $7
 Others
Order Above $70 		$15 $20
* Terms & condition apply. Might not apply to massive promotional / clearance items.

SHIPPING TIME FRAME (US, UK & Australia)
  • Express Shipping : around 1 weeks (with tracking number)
  • Standard Shipping : around 2 - 4 weeks (with tracking number)
  • Free Economic Shipping : 4 weeks + 
* Terms & condition apply. 

SHIPPING TIME FRAME (Malaysia & Singapore)
  • Express Shipping : in 2 - 3 working days (with tracking number)
  • Standard Shipping : in 4 - 5 working days (with tracking number)
  • Free Economic Shipping : 7 working days +
* Terms & condition apply. Rural Area, Sabah & Sarawak will be slow depend on the courier service speed, delay of sending. 

CUSTOM DECLARATION
  • Declared as gift and low value. But we do not guarantee successful release by Custom Department. Customer shall bear any tax imposed by local Custom Department.
LOSS OF PACKAGE
  • We are not responsible of loss of package.
REFUND & RETURN
  • If you receive any defective lenses, please take and email / whatsapp (+6013-6912271) us the pictures. Then we will send the same replacement to you again (at no cost).
    • packaging box with label (lot number & expiry date)
    • Pictures of defective lenses in blister, vial or lens case
SHIPPING INFORMATION
  1. Full Delivery Address, Phone number & email is necessary to ensure smooth delivery. Oh Lens Asia do not take responsible for wrong address entered by customer.
  2. Additional charges may incur if send to remote area, we will email you later when we are notified by the shipper.
  3. Package will be abandoned at destination country if the package is not collected. Hence, please always keep track the package.
  4. The delivery time frame is based in best ESTIMATION. All transit times are subject to Customs Clearance, transport conditions, weather conditions, volume of mail traffic and etc. 
  5. International shipments may subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the Recipient.
  6. Estimated delivery time frame EXCLUDE processing time (around 2 days)
  7. For express shipping, please provide contact number, postal code and buzz code (if any) in the shipping address. DO NOT enter P.O Box address.
  8. Delivery is usually done from Monday to Friday, working hours only.
  9. Please contact us if the package did not reach within the mentioned delivery time frame, else we will not be able to perform investigation with shipper. We will not entertain any claim after such period.
  10. It’s your responsibility to track the package, please track regularly.